Muckett[email protected]

Terms of business

Updated 11 November 2026. These terms apply to work by Tom Hepworth-Harvey, trading as Muckett. Your written quote sets out the agreed work, fixed price and timing. Any different terms in that quote will be made clear before you agree.

Quotes and payment

Every job gets a fixed-price quote. Unless the quote says otherwise, you pay a 50% deposit before work starts and the remaining 50% on go-live. You can review the finished site on a preview link before launch. I'm not VAT registered, so no VAT is added.

Changes

One round of changes to the agreed work is included. Extra changes or new features are quoted first and only done after you agree the extra price.

Your site and accounts

Once paid in full, you own the finished site and content I create for you. You keep ownership of content you supply and must have permission to use it. Any third-party fonts, software or other licensed materials remain subject to their own licences, which I will identify at handover. Your domain stays registered in your name and under your control.

Hosting

Unless your quote says otherwise, I host your site on my Cloudflare account at no charge and keep it online with HTTPS. You can move the site elsewhere at any time, and I hand over the site files free. Moving doesn't change what you own. If I ever need to stop hosting your site, I'll give you at least 30 days' written notice and hand over the files free.

Fair use: free hosting covers normal small-business traffic and storage. Heavy use, online shops or large media are quoted separately. I'll give you at least 30 days' written notice before any change to your hosting.

Third-party costs such as your domain, email, and any booking or payment platform are paid by you, direct to them.

If I host your site: personal information

If I host your site, personal information can pass through it, such as enquiry-form submissions and visitors' network information. You stay the controller for your own customers' information. I act as your processor and only handle it to run the site for you. This section is our data processing agreement under Article 28 of the UK GDPR. It applies for as long as I host the site.

The people concerned are your site's visitors and anyone who contacts you through it. The information is what they send, such as a name, contact details and message, and network information such as IP addresses.

  • I handle this information only on your documented instructions: these terms, your quote and anything you tell me in writing. If the law requires something else, I'll tell you first where the law allows. I'll also tell you if I think an instruction breaks data protection law.
  • I keep it confidential. Anyone I give access to is bound by a duty of confidentiality.
  • I keep it secure, using appropriate technical and organisational measures.
  • I use Cloudflare as a sub-processor for hosting and security, and you agree to this. Cloudflare works under its Data Processing Addendum, with the safeguards for transfers outside the UK described in my privacy notice. I'll tell you before adding or replacing a sub-processor, so you can object. I stay responsible to you for what a sub-processor does.
  • I help you answer requests from people using their data protection rights, and help you meet your own duties on security, breaches and impact assessments.
  • If there is a personal data breach, I tell you without undue delay.
  • When hosting ends, I delete or return the information, whichever you choose, unless the law requires me to keep it.
  • I make available the information you need to show these duties are met, and I allow reasonable audits by you or an auditor you choose.

Care plans

Care plans are optional and agreed separately: Basic £15 a month, Professional £45 a month, Ultra from £65 a month. Basic includes 30 minutes of changes a month. Professional includes 90 minutes of changes a month in total: that is 90 minutes altogether, not 90 on top of Basic's 30. They run month to month and either of us can end one with 30 days' notice. Unused minutes don't roll over. Ending a care plan doesn't end your free hosting.

Fixes after launch

I fix bugs caused by my own work, reported within 30 days of go-live, at no extra charge. New features, changes made by others and third-party service problems are quoted separately. This does not limit your statutory rights.

If a job stops

Tell me promptly if you need to cancel. Outside the consumer cancellation right below, you pay for work already completed and agreed unavoidable costs, up to the quoted fee. Any unused deposit is returned. If I cannot complete the job, I return payment for work not supplied.

Consumers: your 14-day cancellation right

If you buy as a consumer online, by phone or away from my business premises, you may cancel without giving a reason within 14 days after the day the contract is agreed, under the Consumer Contracts Regulations 2013. Email [email protected] or write to the address below with a clear statement that you wish to cancel. You can use the optional form below. I will also provide the cancellation information with your quote in a form you can keep.

I only start work during those 14 days at your express request, recorded in writing (email is fine). If you then cancel, you pay only a proportionate amount for the work supplied before cancellation, based on the agreed price, where the law permits. Otherwise there is no charge for work during the cancellation period. I refund money due within 14 days of being told you are cancelling, using the same payment method unless you agree otherwise.

You lose the cancellation right after full performance only if you expressly requested the early start and acknowledged beforehand that the right would be lost once the service was fully performed.

Optional cancellation form

To Tom Hepworth-Harvey, trading as Muckett, 82 Castle Road, Colne, BB8 7DS; [email protected]:

I give notice that I cancel my contract for the following service:
Service / quote reference:
Ordered on:
Consumer's name:
Consumer's address:
Date:
Signature (only if sent on paper):

Responsibility

Subject to the exceptions below, my total liability arising from the job is capped at the fee you paid for that job. Nothing excludes or limits liability for fraud, death or personal injury caused by negligence, or anything else the law does not allow me to exclude or limit. Your statutory consumer rights, including reasonable care and skill and any remedies the law gives you, are unaffected.

Founding-client report offer

The first five build clients get the £300 website check report included without a separate upfront report payment, subject to availability confirmed in the quote. A separately paid report is credited once against a later build, not refunded as cash or combined into a second discount. No review is required. Existing written quotes stand.

Complaints and law

If you're unhappy with my work, email [email protected] or write to the address below and I'll reply and try to put it right. These terms are governed by the law of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Questions? Email [email protected] before agreeing your quote.